$10K + AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: East
Responsibilities
- Acts as a point of contact for Shift Managers and Groups to escalate Major Incidents, and engage additional support groups
- Assesses the impact and urgency of incidents through collaboration with Group Analysts, and Incident Managers.
- Responsible for leading and driving Major Incidents until Resolved
- Develops and delivers Incident communication of Major Incidents to stakeholders
- Coordinates and manages the Post Major Incident Review
- Generates Problem cases for Major Incidents & Assigns tasks to responsible parties
- Create, Publish, and store RCAs in the central repository
- Manage and ensure the completion of RCA actions resulting from Major Incidents
Requirements
- Minimum Degree/Diploma in relevant fields or equivalent.
- Minimum 5 years of relevant experience.
- Experience across various ITIL Process/disciplines with the IT Industry.
- Excellent communication and interpersonal skills
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $8000-$10,000
