$5,000 – $6,000+AWS+VB
Location: East
Responsibilities
- Monitoring service level agreement (SLA) performance for compliance.
- Analyzing and reviewing service performance against the service level agreement (SLAs).
- Assisting in the development, implementation and continual improvement of ITIL processes.
- Collaborate systems and networks development tasks to include requirements, design, procurement, implementation, configuration, documentation, integration, testing, maintenance and upgrade
- Require to provide a monthly SLA summary presentation to Customer relating to all projects under the Master SLA during the SLA or Management (MRMP) Meeting.
- To be aware and manage of Severity 1 incident and as when necessarily to report the status to the Project Director/or Customer.
- Require to have a good understand of the incident problem and status especially for Severity 1 Incident and manage the expectation from the customer.
- Lead the post-delivery team to maintain and keep track of all post-delivery projects
Requirements
- Degree in field of information technology, engineering, computer science or equivalent work experience is required.
- 3+ years of experience of operational and/or client service experience required.
- Knowledge of IT Infrastructure such as Servers, OS, Network, Virtualization, Cloud, Storage and Backup Solutions.
- Quality Escalation Management, Account Management/Review, Exception Handling, Costs/Overhead Management, Contract Renewal skills and ensure that all SLA/KPI are met.
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit23@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
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To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
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