$4K + AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: North
Responsibilities
- Perform technical support functions via phone, remote connection and desk side visits
- Log calls in the Service Desk management tool to ensure incidents and requests are managed in a timely manner and escalated using the correct procedures. Close calls when a satisfactory resolution has been achieved
- Correctly diagnose software and hardware faults and liaise with 3rd party engineers. Incidents should be carried out within reasonable time scales and monitored to resolution
- Identify major support incidents and liaise with support teams, following the Major Incident process
- Build and support laptops, desktops, printers and remote devices such as iPhones
- Inform the Regional IT Service Desk Manager of any escalating support issues in order that they may be resolved within reasonable time scales
- Assist with user account management and administration i.e. new hires/leavers etc
- Administer IT asset inventories, ensuring records are kept fully up to date
Requirements
- Degree in Computer Science / Computer Engineering / Information Systems
- Minimum 2 years of relevant experience.
- Experience of working in a Microsoft Active Directory and Exchange environment is a plus.
- Excellent communication and interpersonal skills
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $2500-$4000
