$3500 + AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: North
Responsibilities
- Provide line support (and possibly 2nd line support) for all internal users worldwide
- Follow thru the Incident Management Process
- Log all relevant tickets (incidents and service requests) received via walk-in or phone call. Initially handle all incoming tickets received via the ticketing system
- Proper investigation and resolution of tickets
- Proper escalation of tickets that cannot be resolved on your end
- Create knowledge articles and other information for end users / internal IT use
- Monitoring of infrastructure and business systems
- Any other ad-hoc duties assigned
Requirements
- Diploma / Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
- Minimum 2 years of relevant experience.
- Relevant technical service desk support / IT support experience is a plus.
- Excellent communication and interpersonal skills
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $2600-$3500
