$3500 + AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: West
Responsibilities
- Provide onsite or remote troubleshooting support in response to escalations from helpdesk.
- Consistently meet customer response/resolution times and objectives (SLA) as stated in the client’s support agreements with customers.
- Maintain a call log database system and ensure all unresolved problems are escalated to senior engineers.
- Attend to customer enquiries and follow-up with appropriate solutions.
- Coordinate with equipment vendors and 3rd party suppliers to resolve the problem.
- Provide installation/removal of POS and other solution
- Work with various teams to develop a statement of work.
- Any other ad-hoc duties assigned
Requirements
- ITE/ Diploma in Mechatronics or IT or Computing related discipline.
- Minimum 3 years of relevant experience.
- Experience in customer/ field support environment is a plus.
- Excellent communication and interpersonal skills
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $2600-$3500
