$7K + AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: Central
Responsibilities
- Utilize full suite of Quality tools to investigate high level complaints and claims and to co-ordinate responses in a professional and timely manner
- Ensure that strong links are built with all support functions which are required to correctly investigate and address customer issues, including Regional Quality and ISC QC
- Highlight specific trends which are related to product performance, product quality, environmental issues, repeat customers etc.
- Manage Regional (site based) customer facing accreditations and certifications including support for site Quality Audits when requested
- Support our Commercial team in the review of quality, complaints and claims sections in Commercial contracts
- Assist with projects concerning the management of returned stock (including setting damage criteria, SLOB, rework, tinted stock, scrapping etc.) and related Quality improvement projects
- Support for implementation and roll out of new Case Management tool for Claims and Complaints management
- Assist with initiatives to determine customer satisfaction
Requirements
- Degree in science, technology, or commercial or equivalent
- Minimum 5 years of relevant experience.
- Proficient in use of Business software including Excel, Sharepoint, PowerPoint etc., and experience of ERP systems
- Excellent communication and interpersonal skills
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
More Information
- Salary Offer $6000-$7000