$8K + AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: East
Responsibilities
- Work independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all escalated incidents / requests in a timely manner within agreed SLA. Timely and consistent updates of tickets with resolution tasks performed
- Proactively monitor the work queues and provide support to client where the ticket is highly technical or sophisticated in nature
- Proactively identify, investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
- Proactively identify, contribute, implement and work with automation teams for effort optimization and automating routine tasks
- Provide level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem. Share such knowledge, to resolve issues, document them and push the knowledge down to other engineers
- Communicate with other teams and clients to extend support. Act as emergency support contact as needed, for critical client and business impacting issues
- Ensure that the shift hand over process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift
- Support, track, and document change implementation
Requirements
- Minimum Degree/Diploma in relevant fields
- Minimum 3 years of relevant experience.
- Experience in Managed Services environment in large global enterprise client outsourcing projects, with extensive vendor is a plus.
- Excellent communication and interpersonal skills
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
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Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $5000-$8000
