$4500 + AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: West
Responsibilities
- Enhance customer experience through good customer service and ensure the smooth running of customer service counter operations.
- Develop service procedures, policies and standards and lead the continuous improvement of customer care process resulting in exceptional customer experience.
- Support and facilitate organic growth of loyalty program membership.
- Take ownership of customer issues and follow through to resolution.
- Ensure effective customer communication throughout the customer service team with adherence to the standards and timeline expectations.
- Recruit, mentor and develop customer service officers and nurture them to excel through encouragement and empowerment.
- Adhere to and manage an approved budget and maintain an orderly workflow according to priorities.
- Keep ahead of industry developments and apply best practices to areas for improvement; control resources and utilise assets to achieve qualitative and quantitative targets.
Requirements
- Degree in Business Administration, Customer Service Management or equivalent.
- Minimum 5 years of relevant experience.
- Knowledge of customer service software, databases and tools is a plus.
- Excellent communication and interpersonal skills
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $3500-$4500
