$8K + AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: CBD
Responsibilities
- Respond to application incident tickets, investigate thoroughly, and ensure closure within the agreed SLA.
- Diagnose and resolve application-related issues reported by users, ensuring timely resolution with minimal impact on productivity.
- Conduct root cause analysis with help from L3 teams to prevent recurrence of issues.
- Document solutions and workarounds in the knowledge database for future reference.
- Work closely with developers and infrastructure engineers to resolve complex issues and implement long-term solutions.
- Assist in L2 operational tasks as part of day-to-day support.
- Escalate critical and unresolved issues to higher-level support teams and actively follow up until resolution.
- Regularly report status and progress to the technical lead or incident manager.
Requirements
- Diploma/Degree in IT / Computer Science / Engineering, or equivalent
- Minimum 3 years of relevant experience.
- Familiarity with AWS services (CloudWatch, S3, RDS, EKS, API Gateway, EC2) is a definite plus.
- Excellent communication and interpersonal skills
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $6000-$8000
