IT Engineer – (Services / ITIL / $4K – $6K / AWS / VB) RC

Salary Range:  $4K – $6K
Location:  East
AWS / VB

Responsibilities:

o Provide level 1 support and troubleshooting which includes diagnosis of hardware and
software failures or problems
o Keep track of outstanding issues and follow up with customers
o Service fault reporting based on ITIL standard Service
o Perform software and hardware installation, updates and bug fixes as well as
configuration
o Conduct periodic or ad-hoc checks/testing with documentation
o Write or update technical documentation (System/network diagram,
troubleshooting guide etc.) and Incident reports

Requirements:

o Diploma/ Bachelor Degree In Computer Science or equivalent
o Min 2-5 years relevant working experience
o Experience with Windows and Linux OS systems
o ITIL Certification

Competitive remuneration package will be offered to the shortlisted candidate.

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