$10K + AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: North
Responsibilities
- Assist the Manager to lead team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
- Proactively review and resolve problems by conducting necessary analysis, liaising with internal teams and departments across the globe, with escalation where required.
- Drive client satisfaction– including regular proactive calls, touchpoints and where possible face to face visits. Develop and maintain excellent client contacts and partnership.
- Host review calls to discuss and analyze service concerns or issues raised. Work with clients to improve their productivity & usage of self-service tools where applicable.
- Partner with your peer groups in Operations, Product and Technology for Corporate Actions, Income, and Proxy to develop client solutions that will also enable the reduction of manual processing.
- Applies advanced problem-solving skills, judgement, and experience to analyze information.
- Uses strong interpersonal and communication skills to deliver high quality service to a specialized client base.
- Leads and participates in internal activities and initiatives designed to improve the client experience.
Requirements
- Bachelor’s degree in relevant fields or equivalent.
- Minimum 5 years of relevant experience.
- Proficiency with Microsoft Office (MS access, MS excel, Power BI)
- Excellent communication and interpersonal skills
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $7000-$10,000
