$4K + AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: East
Responsibilities
- Manage all technical support requests of both existing and new customers around the globe – by telephone, messaging systems or e-mail
- Managing support cases and ensuring all issues are resolved in a timely manner.
- Monitoring and maintaining performance and availability of our services.
- Work either independently or with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully.
- Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with other engineers to resolve the problem, and follow up with the customers when the problem is solved.
- Engage appropriate resources to resolve and provide timely updates to customers.
- Maintain proper inventory control
- Perform other duties as assigned.
Requirements
- Diploma in Computer Science, IT, Computer networking or equivalent.
- Minimum 3 years of relevant experience.
- Experience in IT / System/ Helpdesk/ Software/ Security / Network is a plus.
- Excellent communication and interpersonal skills
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $3000-$4000
